Moving support service scope · All job topics
Get the room and items ready
Confirm the appointment with property management and the mover before departure. Ask about deposits, insurance documents and building contacts without assuming that every condo follows the same procedure.
Plan permitted elevator padding, floor protection and suitable carts with building approval. Keep confirmation details and access instructions available to the crew without exposing resident security information publicly.
Plan access and the order of work
Trace the actual route from truck to loading door to elevator to suite. A waterfront address can still require a long internal corridor or a different entrance for deliveries.
Reconfirm access, protect the agreed route and begin with a loading order that fits the elevator window. Maintain communication if arrival timing changes at the first address.
Photographs that clarify this task
- Loading entrance signage
- Elevator interior with measurements
- Suite-to-elevator corridor
Obtain each building’s written moving rules, elevator reservation and loading instructions. Check service-elevator dimensions, booking duration, protection requirements and who must be present to release access.
Know the limit before arrival
A mover cannot override concierge instructions or guarantee an unbooked elevator. Hoisting, oversize items and specialist equipment need separate assessment rather than improvisation in a common area.
Send the service, property postal code, preferred date and the relevant preparation details together. Share private access instructions only when arranging the actual visit.
Planning example
The resident sends the building’s current moving instructions and elevator confirmation to the provider. Concierge explains the arrival procedure, permitted protection and end time. The loading entrance is photographed because it faces a different street from the postal address. These details are reconciled before the vehicle is booked, reducing the chance that the crew arrives at the lobby while its reserved window is already running.
Downtown Toronto context
A home near Union Station or CityPlace may have separate lobby and loading entrances. Include the actual service route, postal code and any building permissions. See the downtown focus perimeter and GTA enquiry guide before requesting a date.