Moving support service scope · All job topics
Review the agreed result
- Reservations are available to the crew.
- Truck and elevator routes match building instructions.
- Common-area condition concerns are recorded.
- Keys and access devices are reconciled.
Obtain each building’s written moving rules, elevator reservation and loading instructions. Check service-elevator dimensions, booking duration, protection requirements and who must be present to release access.
Keep the completion sequence clear
Reconfirm access, protect the agreed route and begin with a loading order that fits the elevator window. Maintain communication if arrival timing changes at the first address.
A mover cannot override concierge instructions or guarantee an unbooked elevator. Hoisting, oversize items and specialist equipment need separate assessment rather than improvisation in a common area.
Care after the visit
Complete the building’s agreed inspection and record any concern before protection is removed. Return keys or access devices as instructed and retain reservation and completion records.
Plan permitted elevator padding, floor protection and suitable carts with building approval. Keep confirmation details and access instructions available to the crew without exposing resident security information publicly.
Keep a record of an unresolved item
Compare the result with the approved written scope. Record any unfinished item, agreed exclusion or required specialist follow-up separately. Use ordinary observation and the provider’s demonstration; do not overload or destructively test an installation.
- Loading entrance signage
- Elevator interior with measurements
- Suite-to-elevator corridor
Planning example
Before the elevator booking ends, the resident and crew check that no cartons remain in the loading area and the agreed common-area inspection is complete. A scuff concern is photographed while protection is still in place. Access devices are returned to the correct contact. Any extension or delay is recorded separately from the original booking so the final account can be reviewed against the timeline.
Downtown Toronto context
A home near Union Station or CityPlace may have separate lobby and loading entrances. Include the actual service route, postal code and any building permissions. See the downtown focus perimeter and GTA enquiry guide before requesting a date.